Is your company monitoring what’s being said about your brand/services on the internet? Are they doing anything when they see a conversation concerning your product or service?
Some are and although I’ve seen a few examples of this lately I just had to mention this one.
I’ve been having some grief with my broadband connection lately and had a bit of a whinge on Twitter about it this morning…
A few hours later and a message to me from PlusNet appears in my Twitter stream…
And a few minutes after that…..
And it was fixed! So how about that for an example of how to monitor and act on conversations taking place about your brand or service!
Kudos and thanks to PlusNet.